General Questions?

What is your return policy?

Although we pride ourselves on the quality of our packaging, products and strive to maintain consistency, sometimes things go wrong.
If any items come damaged we ask you contact us immediately with photo proof so we can replace them.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please choose your items carefully as we do not offer refunds for change of mind or wrongful purchase.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Currently we accept payment by either credit card, PayPal, Afterpay and Humm. If you don’t have a PayPal account you can also pay through the PayPal facility with your credit card.

I NOTICED LOCAL PICKUP IS AVAILABLE, WHERE ARE YOU LOCATED?

We are located in Coffs Harbour on the Mid North Coast of NSW Australia. 

WHAT IF I'VE JUST DONE AN ORDER AND REALISED I FORGOT SOME ITEMS?

If you have just completed an order and you realised you forgot to order certain items if your order hasn’t been processed yet you can do another order and select “local pickup” instead of paying double the postage.

If you’re unsure if your order has already been processed you are more then welcome to contact us via social media, email, or phone. You can find our contact details here.

HOW LONG DOES IT TAKE TO PROCESS ORDERS?

Although we aim to process orders that are placed through the website daily, we can get busy. We can usually guarantee that orders will be sent out within 3 business days

Orders are processed Monday to Friday 9:30am-4:30pm (excluding public holidays).

Tracking numbers will be sent to your email once your order has been dispatched.

We aim to process orders within 24-72hrs all orders are processed in a queue.

Processing times may vary during a sale or when we have our big releases.

DO YOU HAVE A FACEBOOK SUPPORT GROUP I CAN JOIN AND RECEIVE AFTER SALES ADVICE?

Absolutely here is our support group:

Oohlala nail supplies support group

IS YOUR GEL POLISH HEMA FREE

Yes. Our gel Polish is:

  • Hema free
  • 7 free
  • Cruelty free
  • Lasting 14+ days
  • Highly pigmented
  • Up to Australian standards
  • And over 220 colours to choose from

DO YOU HAVE TO HAVE A QUALIFICATION TO BUY YOUR PROFESSIONAL RANGE?

Yes you do, all our other items are sold to the public but our professional range are to be sold to professionals.

If you’re training or qualified and want to purchase or have access to our professional range you can apply here

Other Questions?

If you have any other questions, please email us at oohlala.nailsupplies@hotmail.com with your questions, and we will do our best to reply as quickly as we can!